National Express Group

Freshwater was tasked with developing the first ever contingency management plan template for the National Express Group.

The template formed the basis of the official crisis management response plans for its bus, coach and rail operations. Its purpose was to describe and explain the standards and formats that are expected from each company within the National Express Group, ensuring delivery of a consistent crisis response while allowing collective lessons and best practice advice to be shared across the business.


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Impact Report 2017

Impact report 2017